FAQ'S
(360) 621-2340
help@pinethreads.com
P.O. Box 1175
Poulsbo, WA 98370
Free shipping on US orders over $75
Customer Support provided 24/7/365
FAQ's & General Information
What is your standard shipping carrier?
Pine Threads uses the United States Postal Service (USPS) for all of our shipping services. Tracking numbers are provided once your orders ship.
What is your warranty?
The materials and products on this site are provided in brand new condition. They are sold without warranties of any kind. Returns and exchanges are available, so please check the relevant sections of this page for further information.
What if I need to exchange or return a product?
Please Email info@pinethreads.com for a return or exchange authorization. Ship the item back to the sending address.
All items must be in new, unused condition.
We will refund the the amount once we receive the item back. For exchanges we will send out the new item once we receive the exchanged item.
I haven't received my item. What can I do?
If unable to locate your item or if you have not received it, please Email info@pinethreads.com for further investigation.
Do you provide tracking numbers?
Yes we do. Please check tracking for your shipment at USPS Tracking
What is the process for returning an item?
Please Email info@pinethreads.com for a return or exchange authorization. Ship the item back to the sending address. All items must be in new, unused condition.
We will refund the the amount once we receive the item back. For exchanges we will send out the new item once we receive the exchanged item.
What do I do if I receive damaged items?
Please email info@pinethreads.com explaining the issue, including photos of the damaged items.
We will investigate and reply to you quickly with instructions on how to get your products replaced.
Can I exchange items I am unhappy with for size or color?
Yes as long as the product is in unworn condition. Email info@pinethreads.com explaining your request. Ship it back to the sending address and a new color or size will be sent out to you.
Can I cancel any orders before the ship out to me?
Yes. Please email info@pinethreads.com soon after your order so that we may cancel it for you.
Pine Threads Standard Terms and Conditions
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